Always at your service

ILLIG Ersatzteile

Most of our products are placed outside Europe:
A comprehensive customer support network is provided by the branch offices ILLIG FRANCE, ILLIG UK, ILLIG USA as well as the ILLIG service centers in the FAR EAST, LATIN AMERICA and JAPAN  and agencies in more than 80 counties. This network ensures the early identification of international tendencies and specific standards for specific countries can be taken into consideration at our product development stage. Global players use our services when opening up new markets. Well trained sales and service personnel in the field, together with the relevant departments in Heilbronn, ensure the smooth supply of spare parts and quick response to breakdowns and technical  queries.

Customer service, in our opinion, however, means much more:
We can offer the optimal machine for your requirements from our comprehensive machine range and support your internal decision making process with detailed comparisons of methods and costs. We can advise you on your designs for formings with regards to the thermoforming process and make prototypes on machines in our technical processing department. Additionally, we can provide comprehensive support in tool design and construction as well as supplying proven standard thermoforming parts. When new factories are planned we give our valuable know-how, from logistics through to the design of service and maintenance installations. Customized financing options or help in getting grants may be part of the support.

ILLIG Worldwide