Hotline service

We offer more than only products:

More than 20,000 machines produce world-wide around-the-clock to our satisfied customers. Our service and support departments make sure this remains the case throughout the life of every single ILLIG machine.

ILLIG is always contactable either locally or directly via our central hotline. Should we not be able to solve the problem right away, we would consult specialists. Spare parts will be sent to the customer by the quickest and most efficient means possible: from either our central stock, our service centers or from the spare parts organizations of our suppliers, who operate all over the world. Remote diagnostics is increasingly used for error diagnosis and trouble shooting, to minimize downtimes and call-outs by our service engineers. However, if required, our service engineers are on site as soon as possible. 

Modular service agreements, together with service and maintenance, will help to maintain the high efficiency of our machines for years. Current production runs are being optimized systematically. Together with our customers, we are always looking for potential ways to optimize existing processes. Using detailed analysis our specialists show ways to increase productivity and how to implement these changes. Furthermore, we support our customers in the planning of new production sites or manufacturing cells. With our assistance you can benefit from latest findings and reduce costs - from energy consumption through to logistics. 

 

ILLIG Worldwide